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ActiveSync vs. Windows Mobile Device Center - Exterra Networks Support Resources

Notes on Mobile Device Synchronization with Windows Vista

In Windows XP, many users relied on ActiveSync. Microsoft has now replaced the ActiveSync tool with the new Windows Mobile Device Center. It should be noted that many people have had issues with the new WMDC platform. In order to assist you in your migration and setting up of synchronization, please keep the following in mind:

First, plug your device in and allow the driver to install*. Windows most likely will need to load Windows Updates to complete the driver install.
Second, download and install the Windows Mobile Device Center once your device's drivers have been installed. WMDC can be found here: http://www.microsoft.com/windowsmobile/devicecenter.mspx
Once you have installed the WMDC, if all has worked, you should now be able to set up your device's synchronization settings.

* Some FAQs and message boards are suggesting that users install WMDC before plugging in their device, however; Microsoft advises to install the device first.

Sometimes, the above process does not work and somewhere, there is a problem. Whether it is driver installation issues, WMDC installation issues, or something else, there have been many sites on the net which chronicle the problems and their respective solutions. Among these sites are:

The WMDC home page, which has install instructions at the bottom: http://www.microsoft.com/windowsmobile/devicecenter.mspx
- The WMDC Troubleshooting Guide: http://www.microsoft.com/windowsmobile/devicecenter/troubleshooting.mspx
The PocketPC FAQ site's guide for troubleshooting WMDC issues: http://www.pocketpcfaq.com/faqs/wmdc/t-shoot-wmdc.htm
When WMDC won't start, after it has been running before, this discussion thread may help: http://forums.microsoft.com/WindowsMobile/
Modern Nomads WMDC Troubleshooting: http://www.modernnomads.info/wiki/index.php?page=Windows+Mobile+Device+Center+Troubleshooting

Still need help syncronizing your mobile devices? Contact us today!